Shipping / Returns

CANADA POST STRIKE: all online orders will ship via UPS. We are unable to ship to PO Boxes at this time.

 

All online orders are subject to availability, we are just humans over here after all! If we are regrettably unable to fulfill your order for any reason, we will notify you as soon as possible.

SHIPPING

We currently ship within Canada only.

All orders are processed, packed and shipped from our store in Vancouver, BC via Canada Post. We aim to ship your order within 3 days of receipt. If you happen to have special shipping instructions, you can email us directly at vancouver@zebraclub.com and we will do our best to accommodate your request.

Once your order has shipped you'll receive an email confirmation with tracking information. 

IN-STORE PICKUP

If you're in the area, we also offer in store pickup at 3101 Granville Street, Vancouver BC. Just click the box at checkout and we'll let you know when your order is ready for pickup within regular store hours. Proof of purchase and one piece of photo ID are required for in-store pickup.

ONLINE RETURNS

Returns are gladly accepted within 15 days of purchase for items that are unused. unwashed, unaltered, packaging unopened and accompanied by original tags intact. 

SALE ITEMS, SWIMWEAR and INTIMATES (bralettes, men's and women's underwear) are FINAL SALE.

Return shipping fees are the sole responsibility of the customer and are non-refundable. Zebraclub Vancouver is not responsible if the returned package is lost or the returned item is damaged in the mail.

To process your return or exchange, please email vancouver@zebraclub.com with subject line titled: "RETURN REQUEST"  with your order number included in the body, and we will email you further instructions. Please include a copy of the invoice with all parcels.

IN-STORE EXCHANGES

If you're local you are welcome to bring your item to our store for in person processing at 3101 Granville Street, Vancouver BC. Exchanges must be within 15 days of purchase and items must be unused, unwashed, unaltered, packaging unopened and accompanied by original tags intact. Please bring a print out or digital copy of your online invoice with you.

TERMS & CONDITIONS

By shopping with Zebraclub Vancouver, you agree with the above terms and conditions.

We reserve the right to update and change our terms of services without prior written notice and at any time.

If you have any questions or comments, please email us at vancouver@zebraclub.com

Thanks!